PACCAR Parts announced Dec. 23 that its Fleet Services program was celebrating its 10th anniversary.
The program, which was launched in the fourth quarter of 2009, was created to drive uptime and allow fleet customers to streamline purchases from PACCAS dealerships.
The program includes services such as centralized billing, national pricing, custom reporting and network support.
“These integrated processes help the Fleet Services team predict fleet needs, in addition to seamless ordering and invoicing,” said Mark Santschi, PACCAR Parts director of fleet services. “In the last 10 years, the Fleet Services program has helped Kenworth, Peterbilt and DAF dealers provide outstanding support to their fleet customers,” said David Danforth, PACCAR vice president and PACCAR Parts general manager.
Following its creation, the Fleet Services program has expanded to 23 countries.
“The Larson Group (TLG) partnered with Fleet Services in 2009 in order to support loyal customers and fleets. Our customers expect the same level of support at a Larson Group store or any other Peterbilt dealership, and the Fleet Services program helps us do that by offering fleets benefits like consistent pricing and consolidated billing. It’s a win-win,” said Richard Dorsey, Vice President of Parts, The Larson Group Peterbilt.
“Fleets are focused on increasing uptime and reducing total cost of ownership, and Murphy-Hoffman Company (MHC) is focused on providing them with quality parts and superior service with support from Fleet Services,” said Steve Wisdom, Executive Vice President, MHC Kenworth.