NACV 2019: Parts and service news roundup

The Fleet Service Technology staff recently attended the North American Commercial Vehicle Show, which, in addition to its expansive exhibits, was host to a veritable treasure trove of news from various sides of the trucking industry. It was a lot to take in, so in the interest of simplifying things, here’s a quick roundup of the parts and service-related news from the show.

The Fleet Service Technology staff recently attended the North American Commercial Vehicle Show, which, in addition to its expansive exhibits, was host to a veritable treasure trove of news from various sides of the trucking industry. It was a lot to take in, so in the interest of simplifying things, here’s a quick roundup of the parts and service-related news from the show. 

DTNA Aftermarket launches Excelerator e-commerce platform

Daimler Trucks North America (DTNA) introduced Excelerator, an e-commerce platform that will be available in 2020. Excelerator links DTNA’s Dealer Management Systems to streamline the parts ordering process and improve fulfillment times. The Excelerator platform addresses the growing propensity for online parts ordering and simplifies the process by opening up access to DTNA’s parts catalogue within its expanding distribution network and growing footprint of Alliance Parts stores, according to DTNA. Rapid delivery through a dedicated delivery service further contributes to increased uptime.

“Excelerator links our entire network, adding an unparalleled level of transparency and setting the foundation for future enhancements,” said Stefan Kurschner, DTNA’s senior vice president of aftermarket.

Navistar lifts the curtain on new fleet service management platform

Navistar launched International 360, a service communications and fleet management platform that provides transparent communications with the International service network, with an interface that supports all-makes fleets. 

International 360 is integrated with more than 24 telematics service providers through OnCommand Connection, Navistar’s remote diagnostics platform, which gives fleets visibility into vehicle health, location data and more. It also has full integration capability with customers’ existing fleet maintenance software providers, fleet management companies and other providers, so that customers can receive International 360 data through their existing systems. It also supports all-makes fleets within one solution, with no per-VIN surcharges. 

Peterbilt announces dealer
certification program

Peterbilt Motors Co. announced the launch of the Platinum Service Center program.

The certification program scores each dealership location based on several key objective performance factors including facilities and driver’s lounges, utilization of PACCAR Solutions service management, expanded hours of service, excellent parts availability, certified MX engine technicians and lower dwell time for repairs, as well as performing Rapid Check triage. 

Bendix, Noregon sign collaboration agreement, announce Bendix ACom Pro diagnostic software

Bendix Commercial Vehicle Systems and Noregon announced the signing of a collaboration agreement to jointly develop advanced vehicle diagnostics for the North American commercial vehicle market.

As part of this collaboration, Bendix has introduced the next generation of its diagnostic software, Bendix ACom Pro.

“There are several key improvements we made to ACom Pro,” said TJ Thomas, Bendix director of marketing and customer solutions—controls. “For example, when connected, ACom Pro automatically detects and gathers active and inactive diagnostic troubleshooting codes [DTCs] from all Bendix electronic control units [ECUs] on the vehicle, as well as key vehicle ECUs, like the engine and transmission. This roll call shows what’s on the vehicle, eliminating the need for a technician to guess from a pre-populated list of components that might be on the vehicle.”

Thomas estimates that each time ACom Pro is used, technicians could save 20 minutes of time compared to doing the same job with the previous version, depending on the DTC.