Heavy-duty truck service data from an OEM’s point of view

Some OEMs use a proprietary dashboard to deliver data to a fleet, some simply offer the data through integration and some do both. Ideally, you want to look at one dashboard: your fleet maintenance software. But the reality is that you’re probably looking at (or should be) two or even three dashboards depending on the nameplates you are servicing. If that sounds like a headache, then you’ll want to consolidate all that data into one. That means talking with the OEM, telematics and fleet maintenance software providers.

Start that conversation with Volvo Trucks, for example, and here’s what they would say:

Volvo does not provide a fleet management system or application for managing asset operations and performance, the OEM said. Volvo’s approach is to provide the vehicle data to the fleet via API integrations into their fleet business system or telematics tool of choice. Volvo notes that it integrates into a range of fleet management systems, telematics services and analytics tools based on fleet request.

Volvo does have its Volvo ASIST service communication application. It’s easy to confuse it with a dashboard or service management system—there’s an app, notifications of fault code events, repair information, etc.—but it’s all coordinated through the Volvo Action Service uptime center, a 24/7 call center that is connected to the Volvo trucks, dealers and you.

“Volvo ASIST provides communication connectivity between fleet locations, Volvo dealers and the Volvo Action Service uptime center agents,” the company said. “Volvo ASIST also provides online access to warranty coverage, repair information along with related communications, estimates, approvals and component pictures to support a particular repair event.”

Click here to read our story on how to find your service focus in the noisy world of heavy-duty truck telematics.