Category: Shop Profile

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Randy Hall applies leadership service skills at AAA Cooper Transportation

“What we really sell is a service, and it takes people to make sure it’s of the highest quality and

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PacLease Montreal’s Eliane Foley focuses on three areas to boost service operation

From daily shop operations and actively working with technicians and other maintenance personnel to focusing on cost control

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Meeting truck service goals at C.R. England Inc.

Matt Anderson is using technology and management skills to help make the Salt Lake City shop a top service location for the C.R. England fleet

Penske is turning its service centers into heavy-duty shops of the future

“To start work, say, ‘Ready.’” The voice was clear, direct and obviously not human. It was the sound of Penske’s voice-directed preventive maintenance system.

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The impact of service technology on the technician

Change is constant, and who doesn’t love change?