Category: Shop Profile


Randy Hall applies leadership service skills at AAA Cooper Transportation

“What we really sell is a service, and it takes people to make sure it’s of the highest quality and


PacLease Montreal’s Eliane Foley focuses on three areas to boost service operation

From daily shop operations and actively working with technicians and other maintenance personnel to focusing on cost control


Meeting truck service goals at C.R. England Inc.

Matt Anderson is using technology and management skills to help make the Salt Lake City shop a top service location for the C.R. England fleet

Penske is turning its service centers into heavy-duty shops of the future

“To start work, say, ‘Ready.’” The voice was clear, direct and obviously not human. It was the sound of Penske’s voice-directed preventive maintenance system.


The impact of service technology on the technician

Change is constant, and who doesn’t love change?