Category: Shop Profile

Ryder’s Ft. Lauderdale service location showcases effective shop management practices

Senior Service Manager of Ryder’s Ft. Lauderdale Jonathan Muriel approaches company needs from the ground up.

Shop profile: National Fleet Management is meeting needs

For National Fleet Management’s Billy Black, a proactive approach is key to providing streamlined and effective service for customers.

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Shop profile: Kriete Truck Center—Madison

It takes a team to keep trucks moving smoothly through a shop facility and back onto the road, notes Shelley Oldenburg, medium-duty service manager at Kriete Truck Center—Madison.

Truck Centers Inc.’s Antonio Buckley successfully focuses on minimizing downtime for customers

“In service, everything is measured in minutes,” says Antonio Buckley, service manager at the Mt. Vernon, Ill., location of Truck Centers Inc. (TCI). “Best practices ensure that we have the fastest possible turnaround time for customers, and consistent communication throughout the service process gets vehicles back on the road faster.”

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Samantha Johnson drives efficient shop operations at Cumberland International Trucks

For Samantha Johnson, service manager at Cumberland International Trucks in Nashville, it’s all about communication.

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How Interstate Trucksource improves uptime for customers

“Limiting downtime for customers begins before a vehicle even arrives at our shop and continues throughout the service event,” notes Grady Guthrie, service manager at Interstate Trucksource Inc. “Knowing what to expect ahead of time helps get customers up and on the road as quickly as possible. Once a truck is in our shop, then it’s about effectively managing throughput and workflow.

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Shop profile: Taking care of business at MHC Kenworth in Greensboro

Jordan Knoll is focused on customer
service.

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Shop profile: Communication skills and technology are among the proven practices used at Old Dominion Freight Line

Jerry Manning is effectively using communication skills and technology to manage shop operations at Old Dominion Freight Line.

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DeCarolis Truck Rental shop operations: Leading by example

Jason Purvis is using his insights, persistence and a strong work ethic to effectively manage a DeCarolis Truck Rental shop.

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Growing professionally at Venezia Bulk Transport

At Venezia Bulk Transport, Jason Mathias is known for his knowledge and his skill at meeting the fleet’s unique trailer maintenance needs.