Category: Shop Profile
Senior Service Manager of Ryder’s Ft. Lauderdale Jonathan Muriel approaches company needs from the ground up.
For National Fleet Management’s Billy Black, a proactive approach is key to providing streamlined and effective service for customers.
It takes a team to keep trucks moving smoothly through a shop facility and back onto the road, notes Shelley Oldenburg, medium-duty service manager at Kriete Truck Center—Madison.
“In service, everything is measured in minutes,” says Antonio Buckley, service manager at the Mt. Vernon, Ill., location of Truck Centers Inc. (TCI). “Best practices ensure that we have the fastest possible turnaround time for customers, and consistent communication throughout the service process gets vehicles back on the road faster.”
For Samantha Johnson, service manager at Cumberland International Trucks in Nashville, it’s all about communication.
“Limiting downtime for customers begins before a vehicle even arrives at our shop and continues throughout the service event,” notes Grady Guthrie, service manager at Interstate Trucksource Inc. “Knowing what to expect ahead of time helps get customers up and on the road as quickly as possible. Once a truck is in our shop, then it’s about effectively managing throughput and workflow.
Jordan Knoll is focused on customer
Shop profile: Communication skills and technology are among the proven practices used at Old Dominion Freight Line
Jerry Manning is effectively using communication skills and technology to manage shop operations at Old Dominion Freight Line.
Jason Purvis is using his insights, persistence and a strong work ethic to effectively manage a DeCarolis Truck Rental shop.
At Venezia Bulk Transport, Jason Mathias is known for his knowledge and his skill at meeting the fleet’s unique trailer maintenance needs.