Category: Business Intelligence

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Shop tips for focusing on customer satisfaction

OEM dealership programs drive efficiency and uptime—and their lessons go beyond dealerships.

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Advanced software and analytics can help audit and interpret VMRS

Advanced software with maintenance analytics can help organize the entries and interpret the data for better decision-making.

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Augmented reality in truck service: A different way to train technicians

With augmented reality training, fleets can lower costs and downtime, and find it easier to attract new technicians.

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Truck service data: You have to act

Data isn’t going to do it for you.

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New M&R software innovations keep costs check

Maintenance and repair is critical because it significantly impacts every type of operation.

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Are you capturing the right data to support warranty claims?

You likely have service information gaps. Here’s what you can do about it.

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Heavy-duty truck service data from an OEM’s point of view

Some OEMs use a proprietary dashboard to deliver data to a fleet, some simply offer the data through integration and

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Finding your focus in the noisy world of service telematics

Here’s the thing about service data: There’s a lot of it. Remote diagnostic systems throw all sorts of fault codes—by

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What if you could be better at scrap tire analysis?

Here are three ways to step up your scrap tire game

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Turning unplanned heavy-duty truck maintenance into planned maintenance

Predictive maintenance solutions are enabled by historic fault code data and intelligent probability models.