Category: Business Intelligence


Shop tips for focusing on customer satisfaction

OEM dealership programs drive efficiency and uptime—and their lessons go beyond dealerships.


Advanced software and analytics can help audit and interpret VMRS

Advanced software with maintenance analytics can help organize the entries and interpret the data for better decision-making.


Augmented reality in truck service: A different way to train technicians

With augmented reality training, fleets can lower costs and downtime, and find it easier to attract new technicians.


Truck service data: You have to act

Data isn’t going to do it for you.


New M&R software innovations keep costs check

Maintenance and repair is critical because it significantly impacts every type of operation.


Are you capturing the right data to support warranty claims?

You likely have service information gaps. Here’s what you can do about it.


Heavy-duty truck service data from an OEM’s point of view

Some OEMs use a proprietary dashboard to deliver data to a fleet, some simply offer the data through integration and


Finding your focus in the noisy world of service telematics

Here’s the thing about service data: There’s a lot of it. Remote diagnostic systems throw all sorts of fault codes—by


What if you could be better at scrap tire analysis?

Here are three ways to step up your scrap tire game


Turning unplanned heavy-duty truck maintenance into planned maintenance

Predictive maintenance solutions are enabled by historic fault code data and intelligent probability models.