Ryder’s Ft. Lauderdale service location showcases effective shop management practices

Senior Service Manager of Ryder’s Ft. Lauderdale Jonathan Muriel approaches company needs from the ground up.

Can-DO-DIagnostics

Detailing heavy-duty truck diagnostics solutions

Seth Skydel covers multiple scan tools provided by different companies.

Shop profile: National Fleet Management is meeting needs

For National Fleet Management’s Billy Black, a proactive approach is key to providing streamlined and effective service for customers.

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The right scan tools to tackle the truck service job

If you consider how many different vehicle configurations are on the road today it will give you an idea of how advanced diagnostic and repair solutions must be, notes Scott Bolt, director of product management at Noregon.

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Shop profile: Kriete Truck Center—Madison

It takes a team to keep trucks moving smoothly through a shop facility and back onto the road, notes Shelley Oldenburg, medium-duty service manager at Kriete Truck Center—Madison.

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Scheduling solutions to increase truck service productivity

Among the ways that fleet maintenance and service provider operations measure success, notes Renaldo Adler, industry principal for asset maintenance at Trimble Transportation, the one that often gets paid the most attention in the industry is the reduction of downtime.

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Identifying, addressing issues associated with brake fade

Among the vehicle issues that drivers may bring to your attention, it is probable that you’ve heard complaints about brakes that require more input than usual to achieve the same stopping performance. What they’re describing is brake fade, notes Tony Ryan, SAF-Holland’s technical service and training manager.

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Taking advantage of telematics and remote diagnostics

In conjunction with telematics services, remote diagnostics systems allow you to be proactive and to address issues on trucks more effectively.

Truck Centers Inc.’s Antonio Buckley successfully focuses on minimizing downtime for customers

“In service, everything is measured in minutes,” says Antonio Buckley, service manager at the Mt. Vernon, Ill., location of Truck Centers Inc. (TCI). “Best practices ensure that we have the fastest possible turnaround time for customers, and consistent communication throughout the service process gets vehicles back on the road faster.”

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Samantha Johnson drives efficient shop operations at Cumberland International Trucks

For Samantha Johnson, service manager at Cumberland International Trucks in Nashville, it’s all about communication.