Senior Service Manager of Ryder’s Ft. Lauderdale Jonathan Muriel approaches company needs from the ground up.
Seth Skydel covers multiple scan tools provided by different companies.
For National Fleet Management’s Billy Black, a proactive approach is key to providing streamlined and effective service for customers.
If you consider how many different vehicle configurations are on the road today it will give you an idea of how advanced diagnostic and repair solutions must be, notes Scott Bolt, director of product management at Noregon.
It takes a team to keep trucks moving smoothly through a shop facility and back onto the road, notes Shelley Oldenburg, medium-duty service manager at Kriete Truck Center—Madison.
Among the ways that fleet maintenance and service provider operations measure success, notes Renaldo Adler, industry principal for asset maintenance at Trimble Transportation, the one that often gets paid the most attention in the industry is the reduction of downtime.
Among the vehicle issues that drivers may bring to your attention, it is probable that you’ve heard complaints about brakes that require more input than usual to achieve the same stopping performance. What they’re describing is brake fade, notes Tony Ryan, SAF-Holland’s technical service and training manager.
In conjunction with telematics services, remote diagnostics systems allow you to be proactive and to address issues on trucks more effectively.
“In service, everything is measured in minutes,” says Antonio Buckley, service manager at the Mt. Vernon, Ill., location of Truck Centers Inc. (TCI). “Best practices ensure that we have the fastest possible turnaround time for customers, and consistent communication throughout the service process gets vehicles back on the road faster.”
For Samantha Johnson, service manager at Cumberland International Trucks in Nashville, it’s all about communication.