NACV 2019: Parts and service news roundup

The Fleet Service Technology staff recently attended the North American Commercial Vehicle Show, which, in addition to its expansive exhibits, was host to a veritable treasure trove of news from various sides of the trucking industry. It was a lot to take in, so in the interest of simplifying things, here’s a quick roundup of the parts and service-related news from the show.


Shop tips for focusing on customer satisfaction

OEM dealership programs drive efficiency and uptime—and their lessons go beyond dealerships.


The benefits of invoicing software

Everyone wants to get paid, right?


Navistar announces enhancements to dealer parts inventory management system

Navistar Inc. announced enhancements to its retail inventory management system, which the company said will increase the breadth of parts


Leveraging parts inventory solutions to keep your heavy-duty shop organized

A well-organized shop is a well-run one, and one of the ways a well-run shop can set itself apart is

General Motors launches GM Fleet Parts Discount Program

Chevrolet, Buick, GMC and Cadillac dealers will be able to offer fleets discounts on more than 450,000 GM Genuine Parts and ACDelco maintenance and repair parts.


International Truck announces Diamond Partner Program

The program focuses on connecting truck equipment manufacturers (TEMs) with International dealers and providing them with several benefits.


The importance of ALI certification for heavy-duty lifts

We asked members of the Automotive Lift Institute about how ALI certification for heavy-duty lifts is earned, and why this is important.


Seven steps to heavy-duty truck lift safety

A heavy-duty shop can be a dangerous place. And that’s especially true when there’s a 25,000-plus-lb. vehicle over your head.


How shops are seeing dividends from triage programs

Make your service process faster and more efficient